Returns And Exchange
At Simran Collections, we aim to provide high-quality products and ensure your complete satisfaction. Please review our return policy carefully to understand the process and conditions for returning or exchanging items.
Product Authenticity and Quality Check
We ensure that the products you receive are exactly as shown in the photos and videos on our website. Each item undergoes a rigorous quality check before being dispatched. We kindly request that you check the size chart thoroughly before placing your order to avoid any sizing issues.
Defective Products
If you receive a product that is defective, please follow these steps:
- Parcel Opening Video: Make a video while opening the parcel to document any defects. This video is essential for processing your return.
- Report the Defect: Contact our customer service team with the parcel opening video and details of the defect within 48 hours of receiving the product.
- Return Processing: Once we verify the defect, we will arrange for a full refund to your account after receiving the returned product. No reverse shipping fee will be charged for defective products.
Returns and Exchanges
If you are not satisfied with the design or wish to exchange the product, the following conditions apply:
- Reverse Shipping Fee: A fee of INR 199 per piece will be applicable for reverse shipping.
- Exchange Process: For exchanges, once we receive the returned item, we will courier the new item to you, a fee of INR 199 per piece will be applicable .
- Return Process: For returns, INR 199 per piece will be deducted from the refund amount to cover the reverse shipping fee. The balance will be transferred to your account withing 7 working days once we receive the product.
Conditions for Return Or Exchange
- The product must be unused, unwashed, and in its original condition with all tags intact.
- Returns or Exchange must be initiated within 2 days of receiving the product.
- The parcel opening video must be provided for defective product claims; otherwise, the return will not be accepted.
Contact Us
If you need to return or exchange an item, please contact our customer service team at:
Simran Wear The Storm
Support@simranwts.com
8278611902
Thank you for shopping with Simran Wear The Storm. We appreciate your understanding and cooperation in adhering to our return policy, which helps us maintain high standards of quality and service